About this Training:

Having uncomfortable conversations at work is never easy. However, avoiding conflict and difficult conversations can actually lead to the dysfunction of teams, lack of performance and have a negative impact on the business as a whole. According to a study by Management Research Group, empathy is the top competency for good leadership and a significant predictor of success. In this training, we will outline strategies and habits to cultivate more empathy on your team - beginning with empathetic listening. In addition, discuss ways to approach difficult conversations and provide techniques to skillfully interact in these situations in a productive way. 

Learning Outcomes & What to Expect: 

• Understand how a different approach to listening can strengthen connections with our teams and peers 

• Learn 7 ways to approach conflict and have courageous conversations at work 

• Identify statements and phrases that promote a willingness to find a constructive solution and seek understanding 

• Discuss and connect with team members and colleagues in small groups

Themes: Self-awareness, inclusive influencer, difficult conversations